Choosing the right CRM can transform your appliance repair business. Here's a comprehensive guide to help you decide.
What to Look for in a Field Service CRM
Not all CRMs are created equal. For appliance repair, you need:
- Job Scheduling: Drag-and-drop calendar with technician assignment
- Customer Database: Track service history, equipment, and notes
- Mobile Access: Technicians need field access to job details
- Invoicing: Create and send invoices from the job site
- Integration: Connect with accounting and payment processing
Pricing Models Explained
CRM pricing varies widely. Watch out for:
- Per-user fees that grow as you hire
- Hidden setup or training costs
- Feature limitations on lower tiers
- Long-term contract requirements
The AI Advantage
The newest generation of CRMs includes AI-powered features:
- Automated call handling and booking
- Smart scheduling suggestions
- Predictive customer insights
- Automated follow-ups
Making Your Decision
Before committing:
- Take advantage of free trials
- Test with your actual workflow
- Involve your technicians in evaluation
- Calculate total cost of ownership